help

Setup, safety, and support

Answers to the most common questions about using LearnOS at your institution.

support_agent

We are here after handover too. Reach out to us at any time for questions, troubleshooting, or support.

rocket_launch Getting Started

What is LearnOS? expand_more

LearnOS is a secure learning platform that turns Android tablets into locked, distraction-free devices for children. Students can only access approved educational websites and offline learning tools. There is no way for a student to reach the Android home screen, install apps, or browse outside the approved list.

How does LearnOS work for our institution? expand_more

We handle everything from start to finish. When you reach out, we learn about your institution, the age groups you serve, the languages spoken, and your learning goals. We then buy the tablets, install and configure LearnOS to fit your specific needs, and ship everything directly to you ready to use.

Is there a cost? expand_more

The LearnOS software is free. The cost covers the tablets and shipping. We will walk you through clear pricing based on your location and the number of children you are serving before anything is confirmed.

tune Device Management

How do I manage student profiles? expand_more

Open the admin panel and tap Students. From here you can add a new profile, update a child's name or PIN, or remove a profile. Each tablet supports up to 20 profiles. Every child has their own PIN, points, and learning history.

Can multiple children share one tablet? expand_more

Yes. Up to 20 students can each have their own profile on a single tablet. Nothing is shared between profiles.

How do I manage which websites students can visit? expand_more

Open the admin panel and tap Websites. You will see your full list of approved sites. You can turn any site on or off, or add your own by entering a web address. We also provide a curated list of pre-approved educational sites and offline resources like flashcards and activities that are already set up and appropriate for your institution when we hand over the tablets.

verified_user Safety and Controls

Can students exit LearnOS on their own? expand_more

No. LearnOS locks the tablet completely. Students cannot reach the Android home screen, open other apps, or change any device settings. The only way out is through the admin PIN.

What happens if the tablet is restarted? expand_more

LearnOS starts automatically on every reboot. Students will never land on a normal Android screen. They can still access offline resources like flashcards, books, math practice, and drawing without an internet connection.

Can students access the internet freely? expand_more

No. Students can only open websites that have been approved by the administrator. Any other website is blocked. There is no address bar or way to search for unapproved sites.

Can students find a way around the restrictions? expand_more

No. The lockdown runs at the operating system level using Android's Device Owner mode and cannot be disabled by any student interaction with the tablet.

tablet_android Devices and Setup

What tablets does LearnOS run on? expand_more

LearnOS runs on any standard Android tablet running Android 8.1 or above. We take care of sourcing the tablets, so you do not need to worry about compatibility.

Do we need to provide our own tablets? expand_more

No. We purchase the tablets, install and configure LearnOS, and ship everything directly to your institution ready to use. Pricing covers the tablets and shipping based on your location.

How long does setup take? expand_more

Setup time varies depending on your location. Once we understand your needs we configure the tablet with your student profiles, approved websites, and preferred language settings before shipping. The whole process from first contact to delivery typically takes a few weeks.

What if a tablet stops working or has a technical issue? expand_more

Reach out to us directly. We will help you troubleshoot remotely in most cases. If the tablet needs to be replaced we will work with you on next steps.

shield_person Accounts and Data

What data does LearnOS collect about students? expand_more

LearnOS only collects learning activity data such as time spent on websites, points earned, and sessions completed. We do not collect any personal information about the children beyond their name and age group which is entered by the caregiver.

Where is the data stored? expand_more

Learning activity is stored on the tablet itself and syncs to a secure cloud database when the tablet is connected to Wi-Fi. Caregivers can view this data through the admin panel.

Who can see a student's data? expand_more

Only the caregivers at your institution who have the admin PIN can access student data. We as the LearnOS team can access usage data to help troubleshoot issues or improve the product but we do not share it with anyone else.

What happens to the data if we stop using LearnOS? expand_more

Reach out to us and we will delete all data associated with your institution from our systems. Data on the tablet itself is removed when student profiles are deleted.

Still have questions?

We're a small student team and we're happy to help. Send us a message and we'll get back to you.